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Client Satisfaction

Bluecross Locums offers exceptional customer service which is maintained through our constantly reviewed Quality Assurance policies and procedures. Our Operations department completes audits on the entire company structure each year so you can feel safe in the knowledge that if there is a problem with a process, we will resolve the issue and adapt quickly.

We record and measure customer feedback (good and bad) in a number of ways. Feedback is important to us, especially the negative feedback as it provides us with an opportunity to establish what we have done wrong and what we can learn from the experience. You can read what hospitals say about us on our testimonials page. In addition to this, on request, we can supply other customer satisfaction information that is collated right across our operations that measures:

  • Quality of Service
  • Timeliness
  • Invoice Accuracy
  • Feedback

To request this information please contact our operations department on 0208 551 1001.

10 interesting facts for you!

  • We gather testimonials from 95% of ourTrust clients.
  • We have worked with 90% of our customers for over 8 years.
  • Up to 90% of our work is rebooked.
  • Bluecross has a target of 100% invoice accuracy.
  • Invoicing accuracy is currently at 99.60% over the last 10 years.
  • Our current fill rate is 90-95% in A&E
  • 80% of our doctors have referred a doctor
  • One Trust has recommended over 150 doctors to us.
  • Our Payment accuracy is 99.99%
  • We smile when we talk to you

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Read about what hospitals say about us

Read about what doctors say about us

Read the Bluecross Pledge

What doctors say about us

  • I was referred to Bluecross by a colleague who was already working with them a few months ago, and I went on to apply with them for locum work. Getting in touch with the team members is always fast...

    Dr Theodoros Panagaris; SHO Med (June 2019)

  • My thoughts on Bluecross - a caring and competent locum agency who provide very much an individualised approach. Nothing was too difficult for them and their communication is superb. They have been a...

    Dr Alexander Carr; SHO Ortho (May 2019

  • It has been a pleasure to work with BlueCross. I had been recommended this locum agency by a friend who also had a positive experience with them. Starting off firstly with the compliance team, Fouzia...

    Dr Se Jung Park; SHO Med (May 2019)

  • Bluecross is an extremely effective agency. I work within the NHS since 2002 and I can say that they are truly the best. My recruitment consultant Suman is approachable and friendly. Also Jake, Sonny...

    Dr Nikolaos Sfougkatakis Daskalakis; Cons Gastroenterology (April 2019)

  • I’ve worked with Bluecross on and off for several years and can say that they are hands down the best locum agency out there. Their team work tirelessly to match their doctors to great vacancies and...

    Dr Thomas Reid; SpR Urology (April 2019)

What hospitals say about us

  • I would like to say a few words about the service I have received from Suman at Blue Cross Locums; I have found him to be an absolute joy to work with and I have always been assured he will do the...

    Tunbridge Wells Hospital

  • Since I joined the Royal Marsden in July 2013, I have found working with Grant Waling quite enjoyable, not only is he very good at responding to my requests for CV's of locums who are consistently of...

    The Royal Marsden NHS Foundation Trust

  • Bluecross Locums has been serving King's College Emergency Department for several years, providing high quality, reliable locums at short notice. Led from the front by Sonny Pithiya. Bluecross Locums...

    King's College Hospital NHS Foundation Trust

  • Bluecross Locums have been supplying locums to us in the Emergency Department for approximately three years. We began to use them when it became obvious that the Trust's preferred agency was...

    Kings College Hospital NHS Foundation Trust

  • The Emergency Department at University Hospital Lewisham has worked with Bluecross Locums for over a year to date, and I am happy to state that we have found the level of service provided to be...

    Lewisham Healthcare NHS Trust