Client Satisfaction
Bluecross Locums offers exceptional customer service which is maintained through our constantly reviewed Quality Assurance policies and procedures. Our Operations department completes audits on the entire company structure each year so you can feel safe in the knowledge that if there is a problem with a process, we will resolve the issue and adapt quickly.
We record and measure customer feedback (good and bad) in a number of ways. Feedback is important to us, especially the negative feedback as it provides us with an opportunity to establish what we have done wrong and what we can learn from the experience. You can read what hospitals say about us on our testimonials page. In addition to this, on request, we can supply other customer satisfaction information that is collated right across our operations that measures:
- Quality of Service
- Timeliness
- Invoice Accuracy
- Feedback
To request this information please contact our operations department on 0208 551 1001.
10 interesting facts for you!
- We gather testimonials from 95% of ourTrust clients.
- We have worked with 90% of our customers for over 8 years.
- Up to 90% of our work is rebooked.
- Bluecross has a target of 100% invoice accuracy.
- Invoicing accuracy is currently at 99.60% over the last 10 years.
- Our current fill rate is 90-95% in A&E
- 80% of our doctors have referred a doctor
- One Trust has recommended over 150 doctors to us.
- Our Payment accuracy is 99.99%
- We smile when we talk to you
Contact Us
Read about what hospitals say about us
Read about what doctors say about us
Read the Bluecross Pledge